模糊综合评价法在急诊科护理质量评价中的应用

Application value of the fuzzy comprehensive evaluation method in the evaluation of nursing quality in emergency department

目的:对急诊科护理人员护理质量进行模糊综合评价。方法:应用德尔菲法构建急诊科护理质量指标评价体系,并通过多层次模糊综合评价法对当前某院急诊科护理质量进行可量化的客观评价。结果:德尔菲法和层次分析法确立了急诊科护理质量评价体系的指标和权重,通过模糊综合评价法科学的评价了急诊科护理质量情况,结果该医院急诊科护理质量被评为“优秀”比例为32.0%,“良好”比例为27.2%,“一般”比例为22.7%,“较差”比例为18.1%。优良比率之和为59.2%,表明该院急诊科护理质量仍需持续改进。结论:模糊综合评价能有效将量化指标转变为质性指标,克服主观因素,有利于明确提升急诊科护理质量的方向。

Objective:To investigate the application value of the fuzzy comprehensive evaluation method in the evaluation of nursing quality of emergency department nursing staff.Methods:The Delphi method was used to construct the index evaluation system of nursing quality in emergency department,and the nursing quality in emergency department of a hospital was quantitatively evaluated using the multi-level fuzzy comprehensive evaluation method.Results:The index and weight of emergency department nursing quality evaluation system were established using Delphi method and analytic hierarchy process,and the emergency department nursing quality was scientifically evaluated using the fuzzy comprehensive evaluation method.The results of the nursing quality of the emergency department of the hospital showed that the rated as"excellent","good","general"and"poor"were 32.0%,27.2%,22.7%and 18.1%,respectively.The sum of excellent ratio was 59.2%,which indicated that the nursing quality of the emergency department should be continuously improved.Conclusions:The fuzzy comprehensive evaluation can effectively transform the quantitative indexes into qualitative indexes,overcome subjective factors,and help to clarify the direction of improving emergency department nursing quality.