探索基于供方视角医院互联网医疗服务适宜开展的服务项目

Suitability of Internet Medical Services of Hospitals from the Perspective of Suppliers

目的从医疗服务供方视角对现阶段及未来适宜通过互联网医疗开展的服务项目进行探讨,明确现阶段互联网医疗服务发展的瓶颈,为促进互联网医疗服务提质扩面与高质量发展提供循证依据与政策建议。方法通过文献检索形成《互联网医疗服务适宜开展项目调查研究问卷》,在自愿参与研究的前提下于2020年1至6月,通过电子问卷调查的方式进行问卷收集。采用Excel 2010及SPSS 21.0进行数据分析。结果研究共收集问卷614份,其中有效问卷582份,有效率为94.79%。研究对象以青年医务人员为主,涵盖医师、护士、技师及学生。68.73%的研究对象表示“对互联网医疗服务相关工作关注或比较关注”;但50%以上的研究对象表示“对本专业范围内互联网医疗服务相关工作前沿的了解程度一般”;目前适宜开展的互联网医疗/健康服务排名前5位的为:健康管理、图文咨询、疾病复诊、疾病筛查与疑难病会诊,与未来适宜开展的服务项目基本一致。结论医务人员对开展互联网医疗服务具有较高的认同度,但在技术方面的了解程度有待深入,现阶段互联网医疗以咨询、会诊及复诊为主,通过互联网医疗方式实现相对复杂的诊疗服务的能力还有待提高,在未来工作中应不断提升信息化水平,缩小区域间医疗服务能力差距,促进整体医疗服务能力的不断提升与区域间医疗服务协同发展。

Objective To investigate the suitable services of telemedicine at present and the future from the perspective of medical service supplier,clarify the challenges in the development of telemedicine services at present,and provide evidence-based suggestions for improving the quality of telemedicine services.Methods A questionnaire was developed through literature review for the survey of telemedicine services from the perspective of service providers.From January to June in 2020,electronic questionnaires were collected from volunteers.The data were collated and analyzed by Excel 2010 and SPSS 21.0.Results A total of 614 questionnaires were distributed,and 582 effective questionnaires were collected,which showed an effective rate of 94.79%.The participants of this study were mainly young healthcare workers,including doctors,nurses,technicians,and medical students.Among them,68.73%expressed concern to telemedicine services-related work,and more than 50%only had a basic understanding of the related work.The top five developable telemedicine/healthcare services were health management,online consultation,disease re-examination,disease screening,and difficult disease consultation,which were basically consistent with the services suitable for future development.Conclusions Healthcare workers have a high degree of recognition to the development of telemedicine services,while their understanding of the related technologies remains to be improved.The available telemedicine services focus on online consultation,difficult disease consultation,and disease re-examination,while the complicated medical services need to be improved.In the future,efforts should be made to continuously improve the information construction level and narrow the regional gap of medical services,so as to promote the continuous improvement and the coordinated development of medical services between regions.