实习护理本科生情绪智力与冲突处理模式的相关性

Correlation between emotional intelligence and conflict handling pattern in nursing undergraduates

目的探讨实习护理本科生情绪智力与冲突处理模式的相关性。方法采用一般资料问卷、情绪智力量表和冲突处理模式量表对2018年10月至2020年12月北京积水潭医院进行临床实习的94名护理本科生进行调查研究。结果实习护理本科生的情绪智力量表总分为(127.11±14.33)分,以感知情绪维度得分最低,为(3.82±0.56)分;表达情绪得分最高,为(4.13±0.44)分。实习护理本科生应用最频繁的冲突处理模式为协作,得分为(4.34±0.63);应用最少的冲突处理模式为支配,得分为(3.21±0.63)分。情绪智力与协作、顺从、支配、回避4种冲突处理模式均呈正相关(r=0.635、0.558、0.280、0.503,P<0.05)。感知、表达、理解、控制情绪维度与协作模式均呈正相关(r=0.303、0.275、0.335、0.421,P<0.05)。线性回归分析表明,情绪智力是冲突处理模式的影响因素(P<0.05)。结论实习护理本科生情绪智力水平与其冲突处理模式有关,提高实习护理本科生情绪智力水平有助于有效冲突处理模式的选择。

Objective To explore the correlation between emotional intelligence and conflict handling pattern of nursing undergraduates.Methods A total of 94 nursing undergraduates who had clinical practice in Beijing Jishuitan Hospital from October 2018 to December 2020 were investigated by general information questionnaire,emotional intelligence scale and conflict management mode scale.Results The total score of emotional intelligence scale was(127.11±14.33)points,and the score of perceived emotion was the lowest(3.82±0.56)points;the highest score of emotion expression was(4.13±0.44)points.Collaboration was the most frequently used conflict resolution mode for nursing undergraduates,with a score of(4.34±0.63)points;the least used conflict processing mode was dominance,with a score of(3.21±0.63)points.Emotional intelligence was positively correlated with collaboration,obedience,dominance,and avoidance(r=0.635,0.558,0.280,0.503,P<0.05).Perceiving,expressing,understanding and controlling emotions dimensions were positively correlated with cooperation mode(r=0.303,0.275,0.335,0.421,P<0.05).Linear regression analysis showed that emotional intelligence was the influencing factor of conflict handling pattern(P<0.05).Conclusion The emotional intelligence level of nursing undergraduates is related to their conflict handling patterns,improving the emotional intelligence level of nursing undergraduates is helpful to the selection of effective conflict handling pattern.