运用品管圈优化中药处方处置系统

Optimization of traditional Chinese medicine prescription disposal system by quality control circle

目的:运用品管圈活动优化中药处方处置系统,缩短处方处置时间,减少处方处置过程中产生的问题件数,提升工作效率和药学服务质量。方法:运用品管圈开展活动,进行现状调查,按照PDCA循环制订活动程序,优化中药处方处置系统,简化处方登记和提取流程;减少处方处置问题件数,制订标准操作规程。结果和结论:在开展品管圈活动前、后,处方登记问题发生频次分别为18.00和8.25次/周,处方提取与传输问题发生频次分别为13.75和3.75次/周,活动目标达成率115.26%。开展品管圈活动后,在相同工作强度下,处方处置得到优化,工作效率显著提高,解决了处方高峰时间段患者长时间排队的问题,药学服务质量得以提升。

Objective:To optimize the traditional Chinese medicine prescription disposal system by quality control circle,shorten the prescription processing time,reduce the problems encountered in the prescription disposal process,so as to improve the work efficiency and quality of pharmaceutical care.Methods:The quality control circle activities were conducted,the status quo was investigated,and activity procedures were developed by the PDCA cycle.The traditional Chinese medicine prescription disposal system was optimized,the prescription registration and extraction process was simplified,the number of prescription disposal problems was decreased,and standard operation procedures were improved.Results and Conclusion:Before and after the quality control circle activities,the frequency rates of prescription registration problems were respectively 18.00 and 8.25 times per week,and those of prescription extraction and transmission problems were respectively 13.75 and 3.75 times per week,and the target fulfilment rate was 115.26%.Following the quality control circle activities,the prescription disposal was optimized with the same work load,and work efficiency was significantly improved.At the same time,the problem of long queue during the peak prescription disposal was solved,thus improving the quality of pharmaceutical care.