远程心理健康服务:应用、优势及挑战

Telepsychology: Applications, advantages, and challenges

远程心理服务(Telepsychology)是利用远程通讯技术提供心理服务的新兴心理服务方式,虽然在COVID-19疫情期间得到了广泛应用,但仍缺乏相关行业应用规范及专业培训体系。现有的远程心理服务三维模型以应用环境、应用领域、应用方式为服务框架,结合九个应用领域开展远程心理服务。我们根据已有研究提出了以咨询师、治疗方法、远程技术手段为主要因素、以来访者为中心的远程心理服务应用模型。人工智能在远程心理服务领域的应用主要包括三个方面:机器学习与人工神经网络、自然语言处理与情感分析、虚拟现实与增强现实。目前,远程心理服务正以蓬勃的态势极速发展:其在提高心理服务督导效率、减少服务成本等方面有着显著优势,同时在心理服务从业人员对远程心理服务的接受度、来访者的适应性、重视程度方面也面临着挑战。未来远程心理服务可以在监管体系、从业者培训、远程应用技术三个方面进行深入探索。

Telepsychology is a new way of providing psychological services by using remote communication technology. Although it has been widely used during the Covid-19 epidemic, it still lacks relevant industry application norms and professional training system. The existing three-dimensional model of telepsychology service takes the application environment, application field and application mode as the service framework, and carries out telepsychology service in combination with nine application fields.Based on the existing research, we put forward a telepsychology service application model with counselors,treatment methods and remote technical means as the main factors and visitors as the center. The application of artificial intelligence in the field of telepsychology service mainly includes three aspects: machine learning and artificial neural network, natural language processing and emotion analysis, virtual reality, and augmented reality. At present, telepsychology service is developing rapidly with a vigorous trend: it has significant advantages in improving the supervision efficiency of psychological service and reducing the service cost. At the same time, it also faces challenges in the acceptance of telepsychology service by psychological service practitioners, the adaptability and attention of visitors. In the future, telepsychology service can be deeply explored in three aspects: supervision system, practitioner training and remote application technology.