联通业务支撑系统中高效紧急开机体系研发

Research and Development of Efficient Emergency Startup System in China Unicom Business Support System

日益激烈的市场竞争及不断提高的客户服务质量需求对支撑系统的能力和可靠性提出了更高的要求,广东联通通过建设紧急开机体系,提供应急操作平台,保证当支撑系统出现重大故障时能够对外提供不间断的服务,提供客户服务满意度。紧急开机体系作为CBSS应急系统的一个重要的基础分支,起着至关重要的作用,本文将对紧急开机体系搭建、设计思路及实现方式进行介绍。

The increasingly fierce market competition and the increasing demand for customer service quality put forward higher requirements for the ability and reliability of the support system.Guangdong Unicom provides an emergency operation platform by building an emergency startup system to ensure that it can provide uninterrupted service and customer service satisfaction in case of major failure of the support system.As an important basic branch of CBSS emergency system,emergency startup system plays a vital role.This paper introduces the construction,design ideas and implementation methods of emergency startup system.