移动应用软件中用户交互等待的设计策略研究

Research on Design Strategy of User Interaction Waiting in Mobile Application Software

用户在移动应用使用过程中会有负面等待情绪产生,通过交互设计手段减少该问题,并以此提升和优化用户等待体验具有现实意义。基于文献研究并借助等待心理学理论,以移动应用软件中的用户交互等待现象为研究对象,通过对影响用户等待心理的主客观因素分析,探寻优化交互等待体验的设计思路与途径。实验结果表明,有针对性的交互等待设计可以有效减轻用户的等待时间感知,提升用户等待体验感,降低等待的负面情绪。

In order to find a way for users to reduce their negative waiting emotions through interactive design in the use of mobile appli⁃cations,and to explore the design strategies to improve and optimize the user waiting experience.Based on the literature research and with the help of waiting psychology theory,take the user interaction waiting phenomenon in mobile application software as the research object,and explores the design ideas and ways to optimize the user interaction waiting experience by analyzing the subjective and ob⁃jective factors affecting the user waiting psychology.The comparative experimental results show that the targeted interactive waiting de⁃sign can effectively reduce the user’s perception of waiting time in the waiting process,so as to improve the user’s waiting experience,reduce the negative emotions of waiting and improve the user retention.