点检制在医疗消毒供应中心服务质量提升中的应用

Application of spot inspection system in improving service quality of a medical disinfection supply center

目的探讨点检制在医疗消毒供应中心服务质量改进效果。方法成立点检监督管理小组,制定日常点检表与应用,拟定点检计划,以医院院感督查质量问题汇总及调查临床科室满意度进行效果评价。结果点检制实施后医疗消毒供应中心员工工作中出现的问题稳步降低,医院各临床科室的满意度显著提高,差异具有统计学意义(P<0.05)。结论点检制用于医疗消毒供应服务的质量改进工作中,能有效地改善医疗消毒供应机构服务质量,保证消毒供应器械物品的质量安全,使之达到规范化、标准化,为医疗机构提供安全、合格的消毒、灭菌物品,确保临床治疗及外科手术顺利进行。

Objective To evaluate effect of spot inspection system on improving the service quality of a medical disinfection supply center. Methods A spot inspection supervision and management team was set up,who prepared daily spot inspection tables and spot inspectoin plans. The effect of spot inspection system was evaluated by summarizing the quality problems reported by nosocomial infection supervisors and investigating the satisfaction of clinical departments. Results After the implementation of spot inspection system,less problems were reported in the work of employees in the medical disinfection supply center,and satisfaction was increased in all clinical departments in the hospital,with statistical significance(P<0.05). Conclusion The spot inspection system can improve service quality of the medical disinfection supply center,guarantee the quality and safety of disinfection equipment and items through normalization and standardization,and ensure smooth clinical treatment and surgical procedures.