事先预防的质量保障体系

Quality Assurance System of Prevention in Advance

未来世界是质量的世界,饱和经济时代的特征就是走向高质量,要实现高质量,必须有全面的质量保障体系,端到端的质量哲学系统。但如今仍有很多企业对质量管理理解不深,仅对已经生产出来的产品进行简单的"质量把关",而忽视了质量的事前预防,进而使质量管理人员疲于奔命,哪里"着火"就到哪里去"救火"。而事实上,质量问题多处于产品的生产过程之中,建立事先预防的质量保障体系,将"救火"转变为"防火"。论文主要阐述了海尔空调在质量保障体系的探索与实践,从事先策划,到过程管控及质量改进,再到质量文化和零缺陷管理,建设了以用户体验为导向的质量闭环管理机制。

The world in future is a world of quality. The saturated economy era is featured in the pursuit of high quality. To achieve high quality, we must have a good quality assurance system and end-to-end quality philosophy system. However, nowadays there are still many enterprises, which do not understand the quality management system deeply. They only carry out simple "quality control" on the products that have been produced, but ignore the quality prevention in advance, which makes the quality management personnel hustling for nothing. They are needed urgently only while there is urgent quality issue to be solved. As a matter of fact, most of quality problems exist in the production process of products, therefore we should establish a quality assurance system to prevent in advance and change "firefighting" into "fire prevention". This essay mainly expounds the exploration and practice of Haier in the AC quality assurance system, starting from pre-planning,process control and quality improvement, to quality culture and zero-defect management;which has constructed a user experience oriented quality closed-loop management mechanism.