上海市社区口腔公共卫生人力资源及工作满意度调查

Human resources of community oral public health service and job satisfaction of the staff in Shanghai

目的:调查上海市社区口腔公共卫生人力资源现状及其工作满意度,为完善社区口腔公共卫生服务能力建设提供依据。方法:采用普查方法,对上海市246家社区卫生服务中心参与口腔公共卫生服务的人员进行问卷调查,内容包括人员基本情况和工作满意度。采用SPSS 20.0软件包对工作满意度及人员基本情况进行统计学分析。结果:上海市有759名社区口腔公共卫生服务人员,主要由口腔医师(34.0%)、公共卫生医师(21.96%)、护士(31.6%)等组成,含24名全科医师(3.2%)。人员结构以30~49岁(69.8%)、大学本科学历(66.7%)、初级和中级职称(91.7%)为主,每周投入口腔公共卫生工作时间超过24 h者仅占14.8%。社区口腔公共卫生人员对上级领导与同事的满意度较高,对工作收入满意度得分较低。年龄、职称和参加工作年限与各项工作满意度指标均呈显著负相关。结论:需构建完善的社区口腔公共卫生人员岗位体系,提高社区口腔公共卫生工作人员的待遇,来促进上海市基层口腔公共卫生服务工作的健康发展。

PURPOSE:To investigate the human resources of oral public health system and staff's job satisfaction in Shanghai,and to provide basis for improving the services of oral public health.METHODS:A census was performed among 246 health service centers in Shanghai from February to March 2019,and a questionnaire on oral public health staff's basic information of and job satisfaction was conducted.SPSS 20.0 software package was used for statistical analysis of job satisfaction and basic situation of employees.RESULTS:There were 759 community oral health service personnel in Shanghai,mainly composed of dentists(34.0%),public health physicians(21.96%),nurses(31.6%),and 24 general practitioners(3.2%)were also found.The profile of the staff was mainly 30-49 years old(69.8%),with bachelor degree(66.7%)and primary and intermediate professional titles(91.7%).Only 14.8%of them spend more than 24 hours in oral public health work every week.Community oral health workers had higher satisfaction with their superiors and colleagues,and lower satisfaction with their work income.Age,levels of professional title and years of oral health service were negatively correlated with job satisfaction.CONCLUSIONS:It is necessary to build a proper human resource system of community oral public health and improve the treatment of the staff,in order to promote the oral public health services in Shanghai.