国际标准《信息和文献--国家图书馆的质量评估》(ISO 21248:2019)解读

The Interpretation of the International Standard"Information and Documentation-Quality Assessment for the National Libraries"(ISO 21248:2019)

解读国际标准《信息和文献——国家图书馆的质量评估》(ISO 21248:2019),有利于了解国家图书馆的质量评估内容与评估趋势,为国内图书馆服务质量评价提供启示。对ISO 21248:2019标准中术语及定义、绩效指标、影响力评估方法等主要内容进行解读,并与ISO/TR 28118:2009和ISO 16439:2014进行比较,分析不同标准的差异。在ISO 21248:2019的绩效指标中,文献资源仍被看成是图书馆质量评估的核心,馆员及设施服务评价也受到重视;ISO 21248:2019影响力指标主要借鉴了ISO16439:2014标准,但在评估细节上存在差异。启示:国内图书馆服务质量应关注多元主体的质量评价与控制,强化信息资源的整序水平和知识供给水平。

Interpreting the standard of “ Information and Documentation—Quality Assessment for National Libraries”(ISO 21248:2019)is conducive to understanding the assessment contents and assessment trends of the quality of the national libraries,and brings inspiration to domestic libraries for service quality assessment.The article interprets the main contents of the ISO 21248:2019 such as terms and definitions,performance indicators,and impact assessment methods,and compares them with those of ISO/TR 28118:2009 and ISO 16439:2014,and analyzes the differences among different standards.Among the performance indicators of ISO 21248:2019,document resources have always been the core of library quality assessment,and the assessment of librarians and facility services has been paid more and more attention to;the impact indicators of ISO 21248:2019 mainly draw on ISO 16439:2014,but differ in evaluation details.Libraries can optimize the service quality assessment system in terms of paying attention to the quality assessment and control of multiple subjects,and strengthening the order level and knowledge supply level of information resources.