全国三级公立医院绩效考核背景下完善医疗质量管理的探索与实践

Improving medical service quality management in the context of performance appraisal of tertiary public hospitals in China

公立医院绩效考核是引领公立医院综合改革向纵深推进的重要抓手,是推进医院发展的重要举措。近年来,越来越多的医院认识到国家三级公立医院绩效考核在医院管理中的作用,积极尝试建立基于国家三级公立医院绩效考核指标的医院内部绩效考核体系。为适应医药卫生体制改革发展的需要,进一步挖掘医院内部潜力,根据国家三级公立医院绩效考核给出的方向,逐步构建符合医院实际的内部发展体系,通过完善医院内部管理体系、推行目标管理、运用医疗质量管理工具进行过程管理,构建起与国家三级公立医院绩效考核指标相适应的持续发展路径,使医院运营模式和运营质效不断优化、提升,并取得了初步成效。

Performance appraisal of public hospitals is vital to the comprehensive reform of public hospitals in China and also a key measure to promote the development of hospitals.In recent years,an increasing number of hospitals have realized the role of national tertiary public hospital performance appraisal in hospital management and actively attempted to establish an internal performance appraisal system based on the national tertiary public hospital performance appraisal indicators.In order to meet the needs of health reform and development in China and further explore the internal potentials of hospitals,our hospital has gradually developed an internal development system in line with the actual situation of the hospital based on the national performance evaluation guidelines for tertiary public hospitals.By optimizing the internal management system,implementing target management,and utilizing medical quality management tools,our hospital has established a sustainable development path adapted to the national performance evaluation indicators for public tertiary hospitals.As a result,the operation mode as well as its quality and efficiency have been continuously improved,with notable preliminary results.