大型医疗设备智能化应用及管理标准体系探究

Research on Intelligent Application and Management Standard System of Large-Scale Medical Equipment

目的建立大型医疗设备智能化应用及管理标准体系,规范医疗设备的诊疗行为。方法首先采用文献调研方法分析服务业标准体系建设规范和标准体系结构设计方法,同时结合医院实际工作中大型医疗设备使用情况广泛征集相关部门工作意见,多次召开专家评审会讨论梳理大型医疗设备管理、服务流程,最终形成大型医疗设备智能化应用及管理标准体系结构和标准明细表。结果标准体系的建立,使医院大型医疗设备服务及管理相关制度纳入标准化管理达123项,门诊磁共振影像检查平均预约等待时间缩短68%,满意度贡献率逐步提升。结论大型医疗设备智能化应用及管理标准体系和标准明细表的制定能够规范大型医疗设备诊疗服务行为,提升医疗机构大型医疗设备服务效率,具有重要的实践意义和推广价值。

Objective To standardize the diagnosis and treatment behavior of medical equipment by establishing the standard system of intelligent application and management of large-scale medical equipment.Methods The literature research method was used to analyze the construction specifications of the service industry standard system and the design method of the standard system structure.At the same time,combined with the use of large-scale medical equipment in the actual work of the hospital,the work opinions of relevant departments were widely collected.The expert review meetings were held for many times to discuss and sort out the management and service process of large-scale medical equipment.Finally the standard architecture and standard list of intelligent application and management of large-scale medical equipment was formed.Results The establishment of the standard system has brought the hospital’s large-scale medical equipment service and management related systems into the standardized management to 123 items,reduced the average appointment waiting time of outpatient MRI examination by 68%,and gradually increased the contribution rate of satisfaction.Conclusion The establishment of the standard system can regulate the behavior of large-scale medical equipment diagnosis and treatment service,improve the service efficiency of large-scale medical equipment in medical institutions,which has important practical significance and promotion value.