公共价值驱动的基层治理数字化转型:基于“两张网”运行的观察

Digital Transformation of Primary-level Governance Driven by Public Value:Observation Based on the Operation of“Two Networks”

数字智能技术在深刻改变现代组织运行形态的同时也引发了全球性治理变革。在数字智能技术深深嵌入基层社会空间的时代背景下,如何理解、把握和推进基层治理的数字化转型已经是重要的理论和实践课题。面临日益多元的服务管理需求和日益复杂的治理情境,基层治理数字化转型的根本目标是基于数字智能技术的治理形态的敏捷化重塑,即通过提升治理体系的感知能力、协同能力和整合能力,因应环境和需求的快速变化,为社区居民提供更精细的服务、更整洁的环境、更安全的生活。因此,其本质是公共价值的共同创造。在这个过程中,基于“清晰化目标—持续性驱动—整合性行动”的战略三角对于推动良性、平稳的数字化转型意义重大。从长远角度看,加强数字底座集约化、场景建设融合化、基层空间孪生化、数字转型用户化、线上线下一体化建设,是未来基层治理数字化转型的必然路径。

Digital intelligence has not only brought about profound changes in the operation of modern organizations,but also triggered global governance changes.Under the background of digital intelligence'having been deeply embedded in the primary-level social space,how to understand,grasp and promote the digital transformation has become an important theoretical and practical topic.With the increasingly diversified service management needs and increasingly complex governance situations,the fundamental goal of such transformation is the agile reconstruction of the governance form based on digital intelligent,that is,by improving the perception ability,coordination ability and integration ability of the governance system and by responding to the rapid changes of environment and demand,we can provide more refined services,more favorable environment and safer life for community residents.The essence,we conclude,lies in the co-creation of public value.In this process,the strategic triangle based on“clear objectives-continuous drive-integrated action”is of great significance to promote a benign and stable digital transformation.The long-termed strategy that we are bound to employ is to strengthen the intensification of digital base,the integration of scene construction,the twinning of grass-roots space,the customization of digital transformation and the online-to-offline integration.