基于用户行为触点的厨房家电设计――以电压力锅为例

DESIGN OF KITCHEN APPLIANCE BASED ON USER BEHAVIOR CONTACT-TAKING ELECTRIC PRESSURE COOKER AS AN EXAMPLE

为了提高家电产品的用户体验舒适度,减少用户认知负荷,探究基于用户行为触点的厨房家电设计方法。文章基于特定目标用户,获取用户特征和个性需求,结合场景思维构建触发用户行为的交互流程,以一款电压力锅为例,使用观察法和任务分解梳理用户在使用产品过程中的关联触点,对触点满意度均值进行大小排序以确定家电产品的设计方向,将触点需求转化为机会点并以此构建电压力锅设计思路。通过文章的研究,以期为厨房家电产品设计提供参考。

This study proposes kitchen appliances design method based on user behavior contact to improve the user experience comfort of electric pressure cooker and reduce the user cognitive load.According to the established design objective,the user characteristics and individual needs are obtained,and the interactive flow of triggering user behavior is constructed with the scenario thinking.Taking an electric pressure cooker as an example,the user observation method and task decomposition are used to comb the relevant contact points of the user’s product use process,the average of contactor satisfaction is sorted to determine the design direction of kitchen appliances,and the requirement of contactor is transformed into the design method of opportunity point to build electric pressure cooker.Through the research of the article,it is expected to provide a reference for the design of kitchen appliances.