面向用户需求的健康领域知识组织与服务框架研究

Research on Knowledge Organization and Service Framework in Health Field Oriented to User Needs

[目的/意义]目前健康领域知识组织与服务相关研究主要关注知识组织的方法应用探索和单一领域知识库构建,忽视了健康领域的知识服务难以满足用户需求的现实情况。本文旨在探索基于用户健康需求的领域知识组织框架与服务模式,以期提升用户获取健康知识时的体验和满意度。[方法/过程]在梳理用户健康知识需求以及当前健康领域知识组织与服务现状研究的基础上,本文明确了健康知识的分类和健康知识组织的定位与目标,并基于此构建了健康知识组织框架,该框架将知识组织的流程分为健康数据采集、抽取、表示、融合以及可视化五个阶段。在健康领域知识服务研究模块,本文着重探讨了用户需求与知识服务的语义匹配过程,在此基础上设计了健康领域知识服务的模式与流程框架。[结果/结论]文章将用户需求贯穿于健康领域知识组织与服务的全过程,并构建了健康领域知识组织框架以及知识服务模式。在健康知识服务模式设计中,增加了用户需求语义网构建以及需求与知识服务的语义匹配环节,以此为基础给出了健康知识服务的模式与流程。研究成果可用于指导后续健康领域知识组织与服务的实践工作,丰富健康领域知识组织与服务的理论研究。

[Purpose/significance]There is a disconnect between the existing research on users’health needs and health domain knowledge services.And the current research on knowledge organization and services in the health field is still at the stage of methodological exploration and application on a single health domain,ignoring the importance of users’needs to knowledge organization and service research in the health field.This article aims to explore the knowledge organization and service model based on users’needs,and enrich the theoretical research of the health domain knowledge organization and service,which provides reference for subsequent practical exploration.[Method/process]We established a framework of health knowledge organization on the basis of clarifying the positioning and goals of health knowledge organization,and lays the foundation for the subsequent provision of health knowledge services.In the research module of health domain knowledge services,the paper focuses on the process of semantic matching between users’needs and knowledge services.We gave the model and process framework of health domain knowledge service.[Results/conclusions]We integrated users’needs through the whole process of knowledge organization and service in the health field,and added the semantic web of users’needs and the semantic matching between requirements and knowledge service in the design of health knowledge service model.Based on this,the framework of health knowledge organization and the mode and process of health knowledge service are given.The research results help to improve the experience and satisfaction of knowledge services in health field.