互联网医院服务质量影响因素研究

Study on the Influencing Factors of Internet Hospital Service Quality

通过构建互联网医院服务质量假设模型以及开展问卷调查等方法,分析互联网医院服务质量影响因素,从提升医生专业水平、加强监管提高可靠性等方面提出建议。

Through the construction of Internet hospital service quality hypothesis model,questionnaire survey and other methods,the influencing factors of Internet hospital service quality are analyzed,and suggestions are put forward from the aspects of improving the professional level of doctors,strengthening supervision and improving reliability,etc.