基于集成平台的线上核酸预约缴费流程规范设计与实践

Design and Practice of Online Nucleic Acid Testing Reservation Payment Process Based on Integrated Platform

后疫情时代,为适应大规模新冠病毒核酸检测筛查需求,充分利用互联网资源,优化了线下的复杂流程,基于集成平台的标准化数据访问服务,形成了规范化的线上核酸检测预约缴费流程。本文分析了线上流程的使用效果及目前仍然存在的问题,并对后续的流程改造及优化提出建议。

In the post-epidemic era, in order to meet the demand for large-scale novel coronavirus nucleic acid testing,Internet resources have been fully utilized to optimize the complex offline process. Based on the standardized data access service of the integrated platform, a standardized online nucleic acid testing reservation payment process has been formed. This paper analyzes the application effect and problems in the online process, and puts forward suggestions for the subsequent process transformation and optimization.