西藏城市社区治理公众满意度调查

Survey on public satisfaction with urban community governance in Tibet

治藏首在稳藏,稳藏旨在固边。维持社会稳定,是西藏经济社会发展中的首要问题,始终占据着西藏各项工作的核心地位。治理不同于管理的众多因素中,社会参与具有标志性意义。政府主导的西藏社会稳定和发展进步,依靠社区居民、惠及社区居民,就要由社区居民来评判。以西藏城市社区治理的公众满意度为主要问题,笔者抽取了拉萨、山南、日喀则三市的城市社区进行了问卷调查并辅以访谈,基于299份有效样本获得了西藏城市社区治理中的公众满意度状况。研究发现,西藏城市社区居民对公共安全、教育和环境保护的满意度分居前三,就业和公共交通的满意度殿后。政府效能感呈现出变化的情况,既有问卷设计本身的原因,也反映出被访者对公共行政不确定的态度。社区治理的重心所在,则社区居民的正向反馈所指,由此标示了社区治理的方向。

Stabilizing Tibet is the first step to govern Tibet, which aims at securing the border. Maintaining social stability is the primary issue in Tibet’s economic and social development and has always been at the core of all Tibet’s work. Among the many factors that make governance different from management, social participation is symbolic. The government-led social stability, development and progress in Tibet depend on and benefit the community residents, and it is up to the community residents to judge. Taking the public satisfaction of urban community governance in Tibet as the main problem, the author selected the urban communities in Lhasa, Shannan and Xigaze to conduct a questionnaire survey and supplemented with interviews. Based on299 valid samples, the public satisfaction of urban community governance in Tibet was obtained. The study found that public safety, education and environmental protection ranked top three in terms of satisfaction of urban community residents in Tibet, followed by employment and public transportation. The change of government efficacy is not only due to the design of the questionnaire itself, but also reflects the interviewees’ uncertain attitude towards public administration. The center of community governance is referred to by the positive feedback of community residents, thus marking the direction of community governance.