护士出勤主义行为与患者满意度的相关性研究

Correlation between presenteeism behavior of nurses and patient satisfaction

目的了解护士出勤主义行为对患者满意度的影响,探讨两者之间相关性。方法本研究为横断面研究,于2019年12月采用方便抽样法选取河南省5所三甲医院在职责任护士500名及所选责任护士分管的500例住院患者为研究对象,对责任护士采用一般资料问卷、出勤主义行为量表进行调查,对所分管患者采用住院患者满意及体验监测量表调查。结果回收责任护士及分管患者有效问卷各435份。435名护士出勤主义行为量表得分为(2.62±0.93)分,435例患者满意及体验监测量表得分为(4.50±0.49)分,两者得分呈负相关(r=-0.19,P<0.01)。结论护士出勤主义行为处于中等水平,患者满意度处于中等偏上水平,护士出勤主义行为影响患者满意度,护士出勤主义行为发生率越高,患者满意度越低。建议减少护士出勤主义行为,提高患者满意度。

Objective To understand the effect of presenteeism behavior of nurses on patient satisfaction and to explore the correlation between them.Methods This study was a cross-sectional study.In December 2019,the convenient sampling method was adopted to select 500 in-service responsible nurses and 500 inpatients under the charge of the responsible nurses in 5 ClassⅢGrade A hospitals in Henan Province as the research objects.The responsible nurses were surveyed by general information questionnaire and Presenteeism Behavior Scale and patients in charge were surveyed by Inpatient Satisfaction and Experience Monitoring Scale.Results A total of 435 valid questionnaires were collected from responsible nurses and patients in charge.The score of Presenteeism Behavior Scale of 435 nurses was(2.62±0.93)and the score of Inpatient Satisfaction and Experience Monitoring Scale of 435 patients was(4.50±0.49),showing negative correlation(r=-0.19,P<0.01).Conclusions The level of nurses'presenteeism behavior is at a moderate level and patient satisfaction is at an upper-middle level.Nurses'presenteeism behavior affects patient satisfaction.The higher the incidence of nurses'presenteeism behavior,the lower the patient satisfaction.It is recommended to reduce nurses'presenteeism behavior and improve patient satisfaction.