智慧服务背景下高校图书馆流通馆员转型发展的实践路径

Path of Transformation and Development for Circulation Librarians in University Libraries against the Background of Intelligent Services

智慧服务是高校图书馆读者服务的发展趋势和必然选择。流通馆员作为一线读者服务工作的实践主体,其智慧服务水平的高低直接影响智慧流通服务的质量和读者的服务满意度。高校图书馆流通馆员面临专业认可度低、职业形象“弱后”、自我价值难以实现等多重职业困境,寻求以智慧服务为导向的转型和发展是其专业发展的必由之路。智慧服务背景下高校图书馆流通馆员转型发展的实践路径可以从五方面着手:以智慧化阅读推广工作为核心,兼职开展智慧参考咨询工作,承担大学生读者导读与教育培训,积极开展各类读者活动,主动参与智慧图书馆的建设和发展。

Smart service is a defining trend and an inevitable choice of reader services in university libraries.Circulation librarian is the practice subject of front-line reader service,whose smart service directly affects the quality of intelligent circulation service and readers'service satisfaction.The circulation librarians of university libraries are faced with multiple professional dilemmas,such as low professional recognition,weak and outdated professional images and difficulty in the realization of self-worth.Therefore,it is a must for them to seek the transformation and development based on smart service to push for professional development.Under the background of smart service,the practice path of the transformation and development of circulation librarians in university libraries can be approached from five aspects:take the promotion of intelligent reading as the core work,carry out part-time intelligent reference work,provide guidance and training for college student readers,actively carry out various reader activities,and actively participate in the construction and development of smart libraries.