西藏农牧区公共服务满意度评价和优化配置策略研究——基于乡村振兴战略视角

Study on Satisfaction of Public Service Evaluation and Configuration Strategy in Agricultural and Pastoral Areas of Tibet:Based on the perspective of rural revitalization strategy

农牧民对公共服务的满意度评价是评估农牧区公共服务供给效率、提升公共服务水平的基础。以乡村振兴为研究视角,以西藏农牧区公共服务满意度评价为研究对象,通过146份问卷调查资料,对农牧民在安居工程、教育、医疗、就业、社会保障、基础设施建设和文体等7类公共服务的满意度进行分析,评估农牧区公共服务供给现状和需求满意度水平。结果表明,农牧民对公共服务一级指标和二级指标不同类型和不同项目之间的公共服务满意度有较大的差异,其中,农牧民对教育和安居工程类公共服务的满意度评价较高,对社会保障、基础设施建设类公共服务的满意度评价处于中等水平,对文体、就业和医疗类公共服务的满意度评价较低。据此,提出以人为本、阶梯式供给、利益表达和绩效评价等优化配置政策的创新思路。

The evaluation of farmers’and herdsmen’s satisfaction with public services is the basis for evaluating the efficiency and improving the level of public services.From the perspective of rural revitalization strategy,the satisfaction evaluation of public services in Tibet’s agricultural and pastoral areas as the research object is studied.Through 146 questionnaires,the satisfaction of farmers and herdsmen in seven types of public services is analyzed,including housing projects,education,health care,employment,social security,infrastructure construction,evaluates the supply status and demand satisfaction level of public services.The results show that farmers and herdsmen have great differences in public service satisfaction among different types and projects of primary and secondary indicators.Among them,they have higher satisfaction evaluation on education and housing projects,and at the medium level satisfaction evaluation of social security and infrastructure construction,less satisfactory evaluation of employment and health care services.Accordingly,some innovative ideas for optimizing allocation policies are proposed such as people-oriented,stepped supply,interest expression and performance evaluation.