治理重心下移如何提高社区公共服务质量?——基于S新区“家门口”服务体系案例的分析

How Does the Downward Shift of Governance Core Promote the Quality of Community Public Service?--Based on the case analysis of “doorstep” service system in S New District

提高社区公共服务质量对于实现新时代高品质生活意义重大。但目前重心下移与社区公共服务质量提升之间的关系尚未厘清,具体作用路径仍是一个待探索的“黑箱”。基于S新区“家门口”服务体系的基层实践样本,进行多案例分析,创新性构建治理重心下移提高社区公共服务质量的理论模型,用以诠释其作用路径与内在机理。研究发现,治理重心下移本质上是基层治理格局的结构性调整,包括缩小服务半径、调整条块关系、下沉管理资源、引导多元参与等内容。这种调整不仅直接增加公共服务数量,提升社区公共服务绩效,更重要的是通过建构和完善社区公共服务生产网络,推动社区公共服务体系再造,进而整体性地提升社区公共服务质量。从实践上来看,构建系统性、多元性和调适性的社区公共服务生产网络,对于推进治理重心下沉,持续提升公共服务质量意义重大。

The improvement of community public service quality is of great significance for the realization of high quality life in the new era.However,the relationship between the downward shift of the center of gravity and the improvement of community public service quality has not yet been clarified enough,while the specific action path is still a“black box”to be explored.This paper,taking the grassroots practice of“doorstep”service system in S New District as an example,conducts a multi-case analysis and innovatively constructs the theoretical model of the downward shift of governance focus for the improvement of community public service quality,followed by an interpretation of its action path and internal mechanism.It is found that the downward shift of governance center is essentially a structural adjustment of grassroots governance pattern,which includes actions of reducing the service radius,adjusting the relationship between blocks,sinking management resources and guiding diversified participation.This adjustment not only directly increases the quantity of public service and improves the performance of community public service,but also promotes the reconstruction of community public service system by constructing and perfecting the production network of community public service,so as to improve the quality of community public service as a whole.In practice,it is of great significance to build a systematic,diversified and adaptable production network of community public services for the promotion of the sinking of governance focus and the continuous improvement on the quality of public services.