摘要
移动电子政务的个性化服务,是以用户需求作为导向的服务模式,注重用户的差异性。目前,广州市移动电子政务平台的普及度较高,功能较为丰富,但也存在一些问题。针对这些问题,本文提出加强技术支持、完善规章制度、建设统一的政务信息资源管理平台等措施,以期提高移动政务的服务效率和公众满意度,进而推动移动政务的持续发展。
The personalized service of mobile e-government is a user-oriented service mode.It focuses on the differences of users.At present,Guangzhou Mobile E-government platform has high popularity and rich functions,but there are also some problems.In view of these problems,this paper puts forward three optimization suggestions:strengthening technical support,improving rules and regulations,and perfecting the unified government information resource management platform,so as to deeply enhance the personalized service,improve the service efficiency and public satisfaction of mobile government,and then promote the sustainable development of mobile government.
作者
谢海蓉
刘燕霖
XIE Hairong;LIU Yanlin(Guangdong Second Normal University,Guangzhou Guangdong 510303,China)
出处
《信息与电脑》
2022年第3期10-12,共3页
Information & Computer
基金
广东第二师范学院2019年度校级教学质量与教学改革工程项目“基于体验式教学模式的管理信息化课程实践与研究”(项目编号:2019jxgg07)。
