信任不对称与网络嵌入对团队创新机制的影响

The effect of trust asymmetry and network embedding on team innovation mechanism

创新是企业保持竞争优势的重要动力,创新团队的管理对企业十分重要。交互记忆系统反映了团队成员基于对彼此掌握知识的认知而形成的分工协作机制,对于团队的创新绩效具有重要影响。本文在探讨交互记忆系统对创新团队绩效作用的基础上,重点分析了信任不对称对交互记忆系统的影响机制,并考虑了网络嵌入特征在其中的边界效应。本文选择某高校学生组成的移动应用软件项目设计团队开展实验研究,使用实证分析方法检验了数据的信效度并对假设进行验证。研究发现:首先,交互记忆系统对创新团队绩效具有显著的积极影响,其作用机制可归纳为团队创造力提升、任务效率提高和成员满意度改善三条路径;其次,信任不对称会触发团队成员的知识隐藏行为,不利于对彼此知识的识别、检索和协调,阻碍交互记忆系统的形成与发展;最后,成员之间的社会网络具有显著的边界效应。网络中心性能够显著削弱信任不对称对交互记忆系统的抑制作用,同时降低了交互记忆系统对团队绩效的积极贡献。研究结论不仅从信任不对称视角拓展了创新团队绩效驱动机制的相关研究,还从网络嵌入视角揭示了交互记忆系统驱动创新团队绩效的边界条件,对于提升团队和企业创新绩效具有重要的实践意义。

Innovation is an important driving force for enterprises to maintain a competitive advantage and promote sustained economic growth.The high failure rate of tasks generally faced by innovation teams makes it a key reason for restricting the innovation and development of enterprises.Existing studies have found that teamwork formed by team members based on their knowledge of each other is an important prerequisite for reducing innovation failure rates.Transactive memory system is a cognitive division mechanism that fully utilizes and coordinates knowledge in different fields within the team to achieve efficient division of labor and collaboration,and has an important impact on the innovation performance of the team.By combing the relevant literature,this study found that there are still the following theoretical issues to be explored about the impact of the interactive memory system on the performance of innovative teams:First of all,the existing literature on the antecedents of the formation of transactive memory system is limited to team characteristics,team communication,etc.,ignoring the influence of general phenomenon of trust asymmetry on the interactive memory system.Secondly,most of the existing studies have explored the formation mechanism and value boundary of transactive memory system based on the characteristics and types of tasks,but little attention has been paid to the important situational factor of team social network structure.This paper focuses on the interference of trust asymmetry on the active cooperative behavior of team members may be an important factor in the formation of transactive memory system.Therefore,this paper constructs a theoretical model of"trust asymmetry-transactive memory system-innovation team performance"to investigate the antecedents and value effects of transactive memory system,and to reveal the boundary conditions of the value creation of transactive memory system from the perspective of network embedding.In this paper,a mobile application software project design team composed of students from a university is selected to carry out experimental research,and empirical analysis methods are used to test the reliability and validity of the data and verify the hypothesis.The research found that:firstly,transactive memory system has a significant positive impact on the performance of innovative teams,and its mechanism of action can be summarized as three paths:promotion of team creativity,increasing task efficiency and improvement of member satisfaction.Secondly,trust asymmetry is not conducive to the formation and development of transactive memory systems.Asymmetric trust will trigger the knowledge hiding behavior of team members,which is not conducive to the identification,retrieval and coordination of each other's knowledge,and hinders the effective operation of transactive memory system.Furthermore,social networks among members have significant boundary effects.The centralization of network can significantly weaken the inhibitory effect of trust asymmetry on the transactive memory system,but at the same time reduce the positive contribution of transactive memory system to team performance.The research conclusions not only expand the related research on the performance-driven mechanism of innovative teams from the perspective of trust asymmetry,but also reveal the boundary conditions of transactive memory system driving innovative team performance from the perspective of network embedding,which has important practical significance for improving team and enterprise innovation performance:First,enterprises should pay full attention to the positive effect of team transactive memory system on team division and collaboration and its outstanding contribution to team performance.Second,enterprises should continuously strengthen the trust environment of the innovation team and optimize the knowledge coordination effect of transactive memory system.Third,enterprises should dynamically adjust the network embedding characteristics of members according to the evolution law of team goals,so as to maximize the value contribution of transactive memory system.