公交驾驶员组织认同感对驾驶愤怒的影响:职业倦怠的中介作用

Impact of bus drivers'organizational identity on driving anger:mediating role of burnout

为探究影响公交驾驶员驾驶愤怒的前因变量及影响机制,提出以职业倦怠为中介变量的公交驾驶员组织认同感、职业倦怠与驾驶愤怒模型;选用组织认同感量表、职业倦怠量表和公交驾驶员驾驶愤怒量表,调查西安市的583名公交驾驶员,利用Process宏程序进行模型检验。结果表明:其他交通主体的违规行为与利己主义行为更易诱发公交驾驶员的驾驶愤怒;组织认同感可显著负向预测驾驶愤怒和职业倦怠,职业倦怠在组织认同感和驾驶愤怒之间起中介作用,即组织认同感可通过职业倦怠影响驾驶愤怒。

In order to explore antecedent variables that affect bus drivers'driving anger and their influencing mechanism,a mediation model among organizational identity,job burnout and driving anger was put forward with job burnout as an intermediary variable.Then,583 bus drivers in Xi'an were surveyed by using organizational identity scale,burnout scale and driving anger scale.Finally,the model was verified by utilizing Process macro program.The results show that violations and egoism of other traffic subjects are more likely to induce driving anger of bus drivers.Organizational identity can significantly predict anger and burnout in a negative way,with the latter playing a completely mediating role between organizational identity and driving anger.In another words,the identity affects driving anger completely through burnout.