数字治理视域下的互联网+基层治理:困境与优化路径——以S市为例

The Dilemma and Optimization Path of Internet+ Grassroots Governance in the Perspective of Digital Governance Theory——A Case Study of City S

“互联网+”等信息化手段的应用愈发成为我国推动治理能力与治理体系现代化的关键,目前我国普遍面临“互联网+”基层治理效能提升的困境。使用“重新整合-整体主义-数字变革”的数字治理理论分析框架观察S市互联网+基层治理过程中所面临的梗阻问题,表现在三个方面:公共部门与工作流程缺乏整合、基于需求的整体服务不足以及数字变革相关的改革与社会接受滞后;以组织行为主要为组织环境形塑作为假设前提,透过相关参与主体对数字变革的影响,探究造成互联网+基层治理梗阻问题背后的深层次原因,主要体现在“体制-机制-制度”三个方面:科层行政体制的路径依赖与创新乏力,问责、激励、属地管理等运行机制的错误引导以及相关制度与法规更新的滞后。

The application of information technology such as "Internet+" has increasingly become the key to promoting the modernization of governance capacity and system in China.At present,China is facing the dilemma of improving the effectiveness of Internet+ grassroots governance.This paper introduces digital governance theory and uses the analytical framework of "reintegration-holism-digital transformation" to observe the obstacles faced in the process of Internet+ grassroots governance in City S.The study finds that the problems in three aspects:lack of integration of the public sector and work processes,inadequate overall demand-based services,and lagging government reform and social acceptance related to digital change.In addition,this paper takes the premise that organizational behavior is mainly shaped by the organizational environment to explore the deep-seated reasons behind the obstruction of Internet+ grassroots governance.The study finds that the deep reasons behind the obstruction are mainly reflected in the three aspects of "system-mechanism-institution" :the path dependence on hierarchical system leads to slow government reform;misguided operational mechanisms such as accountability,incentives,and territorial management;as well as the lag in updating relevant institutions and regulations related to digital transformation.