海底捞绩效管理的现状及问题研究

Research on the Current Situation and Problems of Haidilao Performance Management

餐饮行业属于典型的人力资源密集型行业,人力资源成本是其中占有很大分量的成本,人才是各餐饮集团和门店经营的核心资源。传统的餐饮行业企业往往通过业务能力考核、计件奖惩、投诉与扣分制度、职位提拔等各种方法,通过对员工的激励和管理,提高个体业绩,从而达到公司绩效管理的目标。海底捞火锅可以称得上是优秀的餐饮业品牌,2018年其在香港上市,成为一家市值上千亿的上市公司。这对海底捞的人才梯队建设及背后的绩效考核和激励机制提出新的挑战和要求。此次论文采用文献研究法、实地调查法(访谈)等方式获取海底捞的绩效考核及激励机制方面资料,再此基础上运用案例分析法进一步探讨研究并评价海底捞公司近几年的绩效管理现状,最终发现其中问题和隐患及提出具有实践意义的优化思路。

The catering industry is a typical human resource intensive industry.Human resource cost accounts for a large part of the cost.Talents are the core resources of catering groups and stores.Traditional catering industry enterprises often improve individual performance through various methods such as business ability assessment,piecework reward and punishment,complaint and deduction system and position promotion,so as to achieve the goal of company performance management.Haidilao can be called an excellent catering brand.In 2018,it was listed in Hong Kong and became a listed company with a market value of more than 100 billion.This puts forward new challenges and requirements for the talent echelon construction of Haidilao and the performance appraisal and incentive mechanism behind it.This paper uses the methods of literature research and field investigation(interview)to obtain the data on the performance evaluation and incentive mechanism of Haidilao.On this basis,it uses the case analysis method to further explore,study and evaluate the current situation of performance management of Haidilao company in recent years,and finally find out the problems and hidden dangers and put forward optimization ideas with practical significance.