3Schmitz, Amy J. Building Bridges to Consumer Remedies in Conflicts [ J ]. University of Arkansas at Little Rock Law Review, 2012 (summer).
4Colin Rule. Online Dispute Resolution For Business: B2B, E- Commerce, Consumer, Employment, Insurance, and other Commercial Conflicts [ M ]. Jossey - Bass, 2002.
5Philip Johnson. Enforcing Online Arbitration Agreements for Cross - Border Consumer Small Claims in China and the United States [ J ]. Hastings International and Comparative Law Review, 2013 (summer).
8ODR methods can be used to deal with both offline-and online-related disputes.The idea of using ADR mechanisms"online",as opposed to"offline",appears to have arisen in the 1990s.
9Bick,Jonathan,"The Impact of the Online Dispute Resolution Process",Gigalaw,September 2003.
10Robert Gordon,"The Electronic Personality and Digital Self"(2001)Feb-April Dispute Resolution Journal 11.See also Jason Crook,"What is Alternative Dispute Resolution(ADR)?",in Julio César Betancourt(ed.),What is Alternative Dispute Reso lution(ADR)?(London:Chartered Institute of Arbitrators,2010),p.25.
