突发公共卫生事件下公众持续使用政府信息行为影响因素研究--基于QCA的触发路径及演化分析

Research on Influencing Factors of Government Information Public Sustainable Use Behavior under Public Health Emergency:Trigger Path and Evolution Analysis Based on QCA

采用扎根理论对27位受访者的访谈资料进行分析,提取突发公共卫生事件下公众持续使用政府信息行为的影响因素,并以新冠肺炎疫情为例,设计问卷发送给170位用户,再通过模糊集定性比较分析法,识别突发公共卫生事件下公众持续使用政府信息行为的触发路径,对其模式进行归纳,并进一步识别核心因素与其演化规律,以实现对突发公共卫生事件的控制,提高政府应对突发公共卫生事件的能力。结果表明,在疫情不同阶段,公众持续使用政府信息行为的触发路径具备差异性,个人驱动因素、信息质量、政府反馈工作等是触发突发公共卫生事件下公众对政府信息持续使用行为的核心因素。

This paper uses grounded theory to analyze the interview data of 27 interviewees and extracts the influencing factors of government information public continuance use behavior under public health emergency.Based on the extracted factors and COVID-19,a questionnaire is designed and sent to 170 users.Then the paper identifies the trigger path of government information public continuance use behavior under public health emergency through fuzzy set qualitative comparative analysis,summarizes its mode,and further identifies the core factors and their evolution law,so as to realize the control of emergencies and improve the government’s ability to deal with emergencies.The results show that the trigger paths are in difference in each stage of the epidemic.Personal drive,information quality and government feedback are the key factors to trigger the continuance use of public government information under public health emergency.