苏州轨道交通车站智能客服系统研究

Research on Station Smart Customer Service System of Suzhou Rail Transit

主要介绍了苏州轨道交通智慧车站下属车站智能客服系统的需求分析、功能目标、系统架构、关键技术和实施效果。试运行情况验证了苏州轨道交通车站智能客服系统的有效性,助力实现更优质的车站服务、更高效的智能化管理、更安全便捷的乘客出行。

Demand analysis,function objective,system architecture,key technologies and main implementation results of Suzhou Rail Transit smart station customer service system are introduced.The pilot project has proved the effectiveness of the smart system,assisting in realizing more premium station service,more efficient smart management,safer and more convenient passenger traveling.