摘要
This article focuses on the means and strategies envisaged and adopted over the years by the Italian Revenue Agency to provide excellent,agile and more taxpayer-centred services through innovation and digitalization.All these measures have been implemented to strengthen the effectiveness of tax system to guarantee a continual flux of domestic resources essential for good governance,investments,sustainable growth and stability in response to the needs of the country.In particular,due to the continuous and steady communication with taxpayers,the Italian Revenue Agency has embraced new and innovative ways to grant fair taxation and respond to changes in society.This innovative approach resulted in a full kit of accessible e-services to millions of taxpayers.
