信息技术压力对医护人员离职倾向的影响机制研究

An influence mechanism of technostress on turnover intention of medical workers

目的:探索信息技术压力对医护人员离职倾向的影响,工作干涉家庭的中介作用以及边界管理偏好的调节作用。方法:采用信息技术压力量表、工作干涉家庭量表、边界管理偏好量表和离职倾向量表对北京市6家三级甲等综合医院的817名医护人员进行问卷调查。结果:信息技术压力会导致医护人员离职倾向的增加;工作干涉家庭在信息技术压力和离职倾向间发挥了部分中介作用;边界管理偏好不仅调节了信息技术压力对工作干涉家庭的影响,还调节了工作干涉家庭在信息技术压力与离职倾向间的中介作用。结论:当前医护人员的离职倾向较高,信息技术压力会通过工作干涉家庭进一步提高其离职倾向,边界管理偏好能缓解信息技术压力对工作干涉家庭的影响。各医疗机构及管理者应重视信息技术使用对医护人员的负面效应,积极疏解信息技术带来的压力,帮助医护人员做好边界管理。

Objective:To investigate the effect of technostress on turnover intention of medical workers,the mediating effect of work-family interference,and the moderating effect of boundary management preference.Methods:A questionnaire survey was conducted among 817 medical workers in 6 tertiary first-class general hospitals in Beijing,using the technostress scale,work-family interference scale,boundary management preference scale and turnover intention scale.Results:Technostress could increase the turnover intention of medical workers;Work-family interference plays a partial role in mediating the impact of technostress on turnover intention;boundary management preference moderates not only the impact of technostress on work-family interference,but also the mediating function of work-family interference between technostress and turnover intention.Conclusions:At present,the turnover intention of medical workers is relatively high,which will be further enhanced by technostress due to increased work-family interference.Boundary management preference can alleviate the negative impact of technostress on work-family interference.It is suggested that medical institutions and managers pay attention to the passive impacts of information technology on medical workers,actively relieve the pressures caused by information technology,and help medical workers with boundary management.