地铁车站人员业务管理措施研究及分析

Research and analysis on management measures of metro station

行车安全是地铁运营的根本,也是地铁运营的首要目标,更是为乘客提供优质服务的基础,没有了安全一切都为“零”。近年来随着线网的发展,站务队伍在迅速的扩大,员工流动性强,随之而来的是人员业务技能的“稀释”带来一系列的安全隐患问题。而业务是站务一切作业的基础,员工没有过硬的业务,日常安全作业及应急操作便无从谈起;脱离业务谈安全,绝对是空谈。因此,只有通过切实有效的业务管理手段提高员工的业务水平,才能夯实安全的基础。

Driving safety is the foundation of subway operation,the primary goal of subway operation,and the foundation of providing quality service for passengers.Without safety,everything is zero.In recent years,with the development of the line network,the station service team is expanding rapidly,and staff mobility is strong,followed by the"dilution"of personnel and business skills,which brings a series of security risks.Business is the foundation of all operations in the station.Without good business,daily safe operations and emergency operations will be impossible.Talking about security without business is absolutely empty talk.Therefore,only through practical and eff ective business management means to improve staff's level of business,can tamp the foundation of security.