公安政务App公众采纳和使用探析

Public Security Government Affairs App Public Adoption and Use Analysis

公安政务App作为移动公安政务服务的一种重要形式,其广泛的接纳和使用,有利于公安机关创新公共服务的供给模式,提高工作效率,提升服务能力等各项工作的顺利推进。作为一项信息技术,基于技术接受模型(TAM)、技术接受与使用统一模型(UTAUT),认为影响公安政务App公众采纳和使用的影响因素主要包括感知有用性、感知易用性、社会影响及等。从而,从功能设计、简化流程、创新宣传形式、加强群众参与等方面提出了一些政策建议。

As an important form of mobile public security government services,the public security government App is widely accepted and used,which is conducive to the smooth progress of the public security organs innovating the supply model of public services,improving work efficiency,and improving service capabilities.As an information technology,based on the Technology Acceptance Model(TAM)and the Unified Technology Acceptance and Use Model(UTAUT),it is believed that the influencing factors affecting the public adoption and use of public security and government Apps mainly include perceived usefulness,perceived ease of use,social influence and so on.Therefore,some policy suggestions are putting forward from the aspects of function design,streamlining process,innovating publicity forms,and strengthening mass participation.