应急公共卫生事件背景下医院志愿者管理探讨

Management of hospital volunteers in the context of emergency public health events

新型冠状病毒肺炎(简称新冠肺炎)疫情的暴发对中国乃至全世界产生了巨大影响。在社会与经济发展,地理隔离消除的背景下,应急公共卫生事件带来了更大的挑战。医院作为应急公共卫生事件中患者救治的一线机构,有限的资源储备不能满足激增的就医需求。医院志愿者作为此种状态下资源的补充,一定程度上可以缓解这种矛盾。目前国内外并没有针对应急公共卫生事件背景下医院志愿者管理的研究。本文以此次新冠肺炎疫情为案例,探讨如何在应急公共卫生事件中提升医院志愿者的效能,更好地为患者服务。

The outbreak of COVID-19 has had a huge impact on China and the world.In the context of social and economic development and the elimination of geographic isolation,emergency public health incidents have brought greater challenges.As the first-line institutions for patient care in emergency public health events,hospitals have limited resource reserves to meet the surge in demand for medical care.Hospital volunteers,as a supplement in such a situation,can alleviate this conflict to a certain extent.There is currently no domestic or international approach to hospital volunteer management in the context of emergency public health events.This study bases on the COVID-19 and explores how to improve the effectiveness of hospital volunteers in emergency public health incidents and how to better serve patients.