基于目标框架的信息系统安全提示遵从意愿研究

Study on Information System Security Prompt Compliance Willingness Based on Goal Framework

为确定在使用信息系统进行操作决策的过程中,用户对何种目标框架的安全提示更为遵从,在对安全提示情境进行界定和分类的基础上,以系统用户为对象,设计E-prime情境实验并运用后测问卷分析方法,采用“接收刺激—大脑反应—动作响应”(S—O—R)模式分析用户从接受刺激到作出反应的全过程,研究不同目标框架下用户遵从意愿的差异性。研究发现:较之于负性目标框架,正性目标框架的安全提示更能增强用户的遵从意愿,且不同性别用户在正性目标框架下的遵从意愿程度不同;而在不同学历水平的个体差异下,框架效应的作用无差异。基于此,提出根据用户的性别差异设计不同信息描述的安全提示,同时保证内容表述的可理解性和可遵从性等对策建议,以促进信息系统安全提示完善、增强用户的遵从意愿。

In order to determine which target framework security prompts users are more compliant with in the process of using the information system to make operational decisions, on the basis of defining and classifying the security prompt contexts, an E-prime context is designed with system users as the object. The experiment and the post-test questionnaire analysis method are used to analyze the whole process of users from receiving stimuli to responding by adopting the "stimulation receive-brain response-action response"(S-O-R) model, and to study the differences in users’ compliance willingness under different target frameworks. The study finds that compared with the negative target frame, the security prompts of the positive target frame can enhance the user’s compliance willingness,and the users of different genders have stronger compliance willingness under the positive target frame;while under the individual differences of different educational levels, there is no difference in the role of the framing effect. Based on this, this paper puts forward some countermeasures and suggestions, such as designing different information description security prompts according to the gender difference of users, and at the same time, ensuring the comprehensibility and compliance of content expression, so as to promote the improvement of information system security prompts and enhance users’ compliance willingness.