航天质量信誉管理及评价研究

A Study of Aerospace Quality Reputation Management and Evaluation Methods

为满足多型号、高密度的发射任务需求,引导全员主动提升质量意识,落实岗位职责,杜绝低层次质量问题发生,建立健全航天质量管理的长效机制,开展了航天质量信誉管理及评价研究,通过客观数据积累及评价模型来发现航天研制质量管理及员工质量意识的薄弱环节。从航天业务特点及工作实际出发,从部门及员工2个维度,从质量奖惩2个方面,从航天研制的各个阶段的不同层面,对评价指标进行分析并量化,提炼形成了航天研制质量信誉管理制度及质量信誉评价表。最终通过实施质量信誉管理和评价方法实现“以评促建”,促进航天研制质量水平及质量意识的持续提升。

In order to meet the needs of multi-models and high-density launch missions,improve staff quality awareness and responsibilities,eliminate low-level quality problems,establish and improve the long-term system of aerospace quality management,the aerospace quality reputation management system and evaluation methods are carried out.Through the objective data accumulation and evaluation model,the weak links of quality management and staff quality awareness in aerospace research and production department are found.Based on the characteristics of aerospace business and the actual work,this paper analyzes and quantifies the evaluation indexes from two dimensions of departments and employees,from two aspects of quality rewards and punishments,and from different stage of aerospace research and production,the quality reputation management system and quality reputation evaluation table of aerospace scientific research and production are formed.Through the implement of quality reputation management and evaluation methods,we can realize"promoting construction by evaluation",and improve the quality level and quality awareness of the staff.