医院对患者表扬的管理情况分析及思考

Analysis and exploration for hospital’s management of to the praise from patients

近年来,国家卫生行政主管部门制定改善医疗服务行动计划,对医院管理和服务提出了更加科学化、精细化和规范化的要求。患者表扬是体现患者就医满意度、医患沟通顺畅、医患关系和谐的一个有效指标,历来受到医院管理部门和医务工作者的重视,如何加强表扬管理工作,促进医患双方良性互动,具有现实意义和价值。本文通过相关调研,对医院患者表扬管理工作进行分析并提出合理化建议:在现有传统表扬的基础上,应拓展电子化表扬手段;可将患者表扬适当纳入绩效考核体系;鼓励挖掘表扬背后医患世界的真实故事并对医学人文精神进行弘扬,以构建更加和谐的医患关系。

In recent years,Chinese national health administrative department has promulgated plans for improving medical services,which required the hospital management and services to be more scientific,refined,and standardized.Patients’praise is an effective indicator that reflects patients’satisfaction with medical treatment,smooth communication between doctors,and patients,and harmonious doctor-patient relationship,which has always been valued by hospital management departments and medical staff.Through relevant research,this paper analyzes the management of patient praise in hospitals and puts forward reasonable suggestions:on the basis of the existing traditional praise,electronic praise methods should be expanded;patient praise can be properly incorporated into the performance appraisal system;real stories of the world and carry forward the medical humanistic spirit to build a more harmonious doctor-patient relationship.