2021年度苏州市心理危机干预与援助热线来电特征分析

Analysis of the characteristics of the Suzhou psychological crisis hotline in 2021

目的:通过分析苏州市心理危机干预与援助热线2021年度来电数据,研究来电时间分布特征、来电者特征与求助类型之间的关系以及来电者特征与自杀风险之间的关系,为后续工作的开展提供建议。方法:对2021年1月至12月苏州市心理援助热线的15202例来电数据进行筛选,共筛选出3693例数据,进行描述性统计、卡方分析和Goodman-Kruskal tau系数分析变量间的关系。结果:1.来电求助类型主要是精神心理类、恋爱问题及婚姻家庭类问题。其中不同婚恋类型(已婚、未婚、丧偶/离异、未知/不详)和性别类型(男性、女性)的求助类型差异均有统计学意义(χ2=1019.88、158.47,P<0.001)。2.一年内,10月份的来电量最多,9~12月的来电者自杀风险最高。3.自杀风险因素方面,不同从业状态表现出的自杀风险程度差异有统计学意义(χ2=17.67,P<0.001),年龄与自杀风险之间有显著的弱的负相关关系[Tau(τ)=0.006,P<0.001]。结论:心理援助热线可以针对不同的性别和婚恋状态给予不同的援助,另一方面,要更加重视秋冬季出现的心理健康问题,对已婚女性、老年人和待业群体给予特别的心理援助。

Objective By analyzing the call time distribution characteristics,the relationship between the characteristics and consulting issues and the relationship between characteristics and the suicide risk of Suzhou psychological crisis hotline callers during 2021,to provide suggestions for the follow-up work.Methods A total collection of 3693 data were selected from the original 15202 data in 2021,descriptive statistics,chi-square analysis and goodman-Kruskal tau coefficient analysis were used to carry out the relationship between variables.Results 1.The main types of hotline consulting issues were mental psychology,love problems and marriage and family problems.Hotline consulting issues were various for different types of marriage status(married;unmarried;widowed/divorced;unknown)and gender type(male;female)(χ2=1019.88、158.47,P<0.001).2.Within one year,the highest suicide risk came between September and December,especially in October.3.The suicide risk degree of different employment status was significantly different(χ2=17.67,P<0.001),there was a significant weak inverse association between age and suicide risk[Tau(τ)=0.006,P<0.001].Conclusion Interventions can be different for various gender and marriage states in the future work of psychological crisis intervention hotline.On the other hand,more attention should be paid for the mental health issues from autumn to winter.Besides,special psychological assistance should be given to married women,the elderly and unemployed groups.