质量管理体系现场审核过程中的沟通技巧

Communication Skills in On-site Audit of Quality Management System

体系审核是检验企业质量管理体系是否有效运行的重要手段,熟练运用科学高效的沟通技巧,有效地开展现场审核是审核员的一项基本技能。通过分析现场审核访谈过程中审核员和受审核方沟通的难点和特点,列举审核员在现场沟通过程中应克服的一些不良习惯,探讨审核员如何运用现场审核沟通技巧更有效地开展审核工作,提高审核工作效率。

System audit is an important means to test whether the enterprise quality management system operates effectively. It is a basic skill for auditors to skillfully use scientific and efficient communication skills and effectively carry out on-site audit. By analyzing the difficulties and characteristics of communication between auditors and auditees during on-site audit interviews, and listing some bad habits that auditors should overcome in the process of on-site communication, and it is discussed how auditors can use on-site audit communication skills to carry out audit work more effectively and improve audit work efficiency.