面向视障家庭用户多样性的饮水机设计研究

Water Dispenser Design from the Perspective of Diversity of Visually Impaired Family

目的针对视障家庭用户在饮水方面具有多样性和差异性需求的情况,分析现有饮水机设计研究的不足。基于包容性设计理念,进行家庭用户操作能力水平多样性分析,以及饮水机偏好多样性分析,以此指导饮水机产品的开发设计。方法运用观察访谈法对视障家庭饮水需求进行挖掘与整理,通过问卷调研法了解用户的偏好。其次,对视障家庭中视障者、老年人、中青年三类用户进行现有饮水机的可用性测试,结合用户饮水需求和产品偏好提出三个设计策略:多模式简化使用步骤、水质检测提升饮水品质、多通道反馈适配操作能力,基于此对饮水机进行再设计。结论在符合视障家庭用户多样能力的前提下,通过设计实践满足用户的多样需求,提升了视障家庭饮水机的使用体验,为改善视障家庭饮水问题提供了切实可行的方法参考,对相关产品设计具有一定参考价值。

Visually impaired family members have diverse and different needs,but a water dispenser can only meet limited needs.The paper aims to solve this problem under the guidance of inclusive design,and perform the analysis of family members of operating ability levels and drinking fountain preferences to design the water dispenser based on the results of the analysis.The needs of drinking water are analyzed and organized by observing and interviewing visually impaired families.Then,visually impaired family’s preferences of water dispenser are obtained through a questionnaire.Usability testing of the selected water dispenser is conducted for the visually impaired,the elderly,and the young.Three design strategies are proposed based on the results of observing and interviewing,questionnaire,and usability testing:Multi-route simplifies the procedure,detection of water improves drinking quality,multi-channel feedback adapts to various abilities.Then,the water dispenser is redesigned.Under the premise of meeting the diverse abilities of visually impaired families,a water dispenser has been designed to meet the diverse needs of families.The design improves the experience of water dispensers for visually impaired families,providing a reference for solving the drinking problems of visually impaired families and related product design.