摘要
目的编程语言在线学习平台是学习编程新知识的重要途径。厘清平台各类功能的用户需求属性,对提升平台服务质量至关重要。方法采用德尔菲法、Kano模型和Better-Worse系数等多种研究方法,明确了编程语言在线学习平台的服务内涵,构建了包括5个维度、26种功能的编程语言在线学习平台功能需求服务体系,对编程语言在线学习平台的用户需求属性进行了科学归类。结论根据Better-Worse系数值测度的用户满意度指数及其四象限坐标图,将编程语言在线学习平台的26种功能需求,分为期望型功能需求、魅力型功能需求、基本型功能需求、无差异型功能需求。在上述分析结论基础上,针对不同需求的功能属性对用户满意度的影响特征,提出改进编程语言在线学习平台用户需求的差异化服务策略。
Programming language online learning platform is an important way to learn new programming knowledge.Futhermore,it is very important for improving the service quality of the platform to clarify the user requirement attributes of various functions in the platform.Using a variety of such research methods as Delphi method,Kano Model and Better-Worse index,the service connotation of the programming language online learning platform was clarified,and thereby the functional requirements service system of the programming language online learning platform with 5 dimensions and 26 functions was constructed,and the user demand attributes of the programming language online learning platform were scientifically classified.According to the user satisfaction index measured by the Better-Worse coefficient value and its four-quadrant graph,the 26 functional requirements of the programming language online learning platform was divided into ex-pected functional requirements,attractive functional requirements,basic functional requirements,and no difference functional requirements.According to the characteristics of different functional attributes on user satisfaction,this paper proposes a differentiated service strategy to improve the user requirements of online programming language learning platform.
作者
赵香芹
ZHAO Xiang-qin(Jiangsu University of Technology,Jiangsu Changzhou 213001,China)
出处
《包装工程》
CAS
北大核心
2022年第18期271-278,共8页
Packaging Engineering
基金
江苏省社会科学基金项目(17GLD004)。
