政务服务模式转型下的救助管理服务创新研究——以S市P区社区救助顾问制度为例

Research on the Innovation of Social Assistance Management Service Under the Background of Government Service Mode Transformation——Taking the Community Assistance Advisory System in P District of S City as an Example

社区救助顾问制度是S市建立困难群众主动发现机制的重要切入口,也是社会救助领域政务服务模式从“人找政策”到“政策找人”转变的体现。基于S市P区实施社区救助顾问制度的前期调研、中期搭建和后期实践的全过程,分析影响P区实践“政策找人”的现实困境,探究社区救助顾问制度的框架设计、实施成效与实施难点。社区救助顾问制度通过整合救助资源、规范救助职能和管理救助实践,来实现救助管理服务的创新,并向发展型的救助模式转变。同时,在制度实施阶段,仍需解决相应的“人”和制度难题,助力S市健全兜底线、精准化、发展型的现代社会救助体系。

Community Assistance Advisory System is an important attempt for S city to establish an active discovery mechanism for people in difficulty,and it is also the embodiment of“policy seeking people in need”. Based on the whole process of implementing Community Assistance Advisory System in P District of S city,this paper analyzes the realistic dilemma affecting the realization of“policy seeking people in need”,the framework design,the implementary effects and difficulties of the policy. By standardizing assistance,integrating resources and clarifying its functions,the new system has realized the innovation of social assistance management service. Focusing on the difficulties of the late practice of the system,government still needs to solve the problems about “people”and system,and helps S city to build anaccurate and developmental social assistance system.