公共行政的情感之维——基于同情的理解

The Emotional Dimension of Public Administration--Based on Sympathy

建立在工具理性基础上的现代行政完全拒斥情感的作用,但公共行政的实践又在呼唤着情感。在诸多情感中,对公共行政最为重要的情感是同情。在特定的场景下,通过情感的激发与移情,从而使管理者与被管理者产生强烈的共鸣,这成为同情在行政管理中产生作用的机理。同情是一种自然情感,这种自然情感很容易为激情所左右,这就需要为情感注入理性的内容,从而使情感升华为高尚的情操。情操是理性化的非理性存在,公共行政应造就能够让情感顺利转化为情操的空间。

The modern administration based on instrumental rationality completely rejects the effect of emotion.However,the practice of public administration calls for emotion.Among many emotions,the most important emotion for public administration is sympathy.In a specific scenario,through emotional stimulation and empathy,the administrator and the administered can have a strong resonance,which becomes the mechanism of compassion in administrative management.However,sympathy is a natural emotion,which is easily influenced by passion,so it is necessary to inject rational content into emotion,so as to sublimate emotion into the noble sentiment.Sentiment is the irrational existence of rationalization,so it is necessary to create a space to transform emotion into sentiment in public administration.