基于解释性现象学分析的老年用户慢性病服药体验设计研究——以糖尿病为例

Design of Medication Experience for Elderly Chronic Diseases Based on Interpretative Phenomenological Analysis——Take diabetes as an example

用户体验涉及心理学、设计学等复杂内容。基于解释性现象学分析,需从用户心理学层面对用户朦胧性和潜意识中用户体验需求信息加以提炼并整合,通过半结构访谈获得有效信息,采用解释性现象学分析访谈内容,整合所有参与者的对话,提炼出共同的表述特征,在此过程中运用迭代大纲的方式完善用户信息,实现精准的基于用户体验的产品设计。研究发现:老年用户在慢性病服药期间的五项共同需求与时间范畴呈现线性相关,通过分析用户需求并验证其合理性最终服务于体验设计,提出基于解释性现象学分析的体验设计方法,并将其在构建的时间维度模型上进行体验验证,从而拓展了用户体验的时间范畴,实现持续满意度目标,并在此过程中将所有阶段、其动态性和互相依赖性考虑在内。

User experience involves complex content such as psychology and design. Based on an explanatory phenomenological analysis, it is necessary to refine and integrate user′ s obscurity and demand on subconscious user experience from the perspective of user psychology, obtain effective information through semi-structured interviews, use interpretative phenomenology to analyze the interview content, and integrate all participants. In this process, we use the iterative outline method to improve user information and achieve accurate product design based on user experience. The study has found that the five common needs of elderly users during the period of taking medication for chronic diseases are linearly related to the time category. By analyzing user needs and verifying their rationality, we propose an experience design method based on interpretative phenomenological analysis. It performs experience verification on the constructed time dimension model, thereby expanding the time range of user experience, achieving the goal of continuous satisfaction,and taking all stages, its dynamics and interdependence into account in the process.