数字政府的公共价值创造:路径与研究进路

Public Value Creation of Digital Government:Pathways and Research Approaches

数字政府是数字时代政府治理的新形态,其内在逻辑是以数字技术创新撬动政府治理变革,在优化公共服务过程中实现以人民为中心的价值创造。数字政府的公共价值创造不是一个自然演化过程,而是一个超越技术逻辑的建构和治理过程,表现为治理的不同主体和要素在数字政府场域赋能公共价值管理。本文聚焦于数字政府的公共价值创造路径问题,认为公共价值主要通过“公众”定义,但其实现过程是一个多元主体共治的过程。在阐释数字政府和公共价值创造互动关系的基础上,从多元主体合作、技术深度融合和敏捷能力塑造等方面梳理了数字政府公共价值创造的路径,归纳形成了其理论谱系。以上述研究为基础,立足全周期价值链视角,提出了数字政府公共价值创造的动态循环分析框架和未来研究问题。

Digital government is a new digital-age form of government governance.Its internal logic is to leverage digital technological innovation so as to drive government governance reform and to provide public services and products that align with the value expectations of the public.This means that digital government has attributes of public.To realize the functions and goals of digital government there must be a process of social value construction,thus suggesting that citizen value preferences are compatible with government constructed values.However,in real-life situations,the construction of digital government is not fully consistent with a “ people-centered” value concept,and there still is a gap between digital government and the goals of governance modernization.The sense of gain and satisfaction among the citizenry has not yet reached their expectations.Under public service logic,public value creation is the primary purpose of digital government.If digital government fails to meet the collective value preferences of the public,it will not only fail to promote governance reform but also it will reinforce the “advantages” of a hierarchical system.Combining the connotation of public value creation with the characteristics of digital government,this research argues that public value creation of digital government implies solving the public domain problem of meeting public demand based on the digital governance capabilities from digital resources.We construct an integrated model of public value creation in digital government and propose that “public values are mainly defined by the public,but the process of their realization is a process of shared governance by multiple subjects ”.Following an explanation of the interactions between digital government and public value creation,we propose that the creation of public values in digital government is not a natural evolutionary process but rather a process of construction and governance that transcends technological logic.Our research elucidates a path for public value creation in digital government in terms of multi-agent collaboration,deep integration of technology,and agile capability shaping.Specifically,under multi-agent collaboration,the choices of the cooperating parties and the management of the cooperative relationships significantly impact the public value creation of digital government.The deep integration of technology means that the digital technology should be adaptive and matched with organizational change and an institutional design to create public value in digital government.Agile capability shaping is an essential engine for driving public value creation in digital government,emphasizing a leap from static to dynamic organizational capability to respond to public and social needs in an agile and robust manner within a complex social governance environment.Based on the above research,we argue that public value creation in digital government is a dynamic cycle of public value expression and identification,management,evaluation,and feedback.The value-added process of a full-cycle value chain contributes to the public value creation of digital government.Lastly,we propose some ways forward for future research.