人口流动视域下社区居民的社会服务满意度及其规范化路径

Social Service Satisfaction of Community Residents and Its Normalization Path from the Perspective of Population Mobility

公众社会服务满意度是社会服务供给侧改革的重要参照指数。基于“流动人口居住空间变动与社会服务体系状况调查”数据,对当前中国城市社区流动人口居民的社会服务满意度现状及其影响因素进行了建模分析。结果显示:(1)接近六成的被访者对所居住社区的社会服务持满意态度,但存在地区差异;(2)社区社会服务项目供需失衡情况严重,在全部10项社区社会服务项目中,存在供需位序失衡的项目多达8项;(3)居住空间层次和城市社会融入等因素对居民的社区社会服务满意度存在非常显著的影响。最后提出,可以通过完善社会服务供需沟通渠道和建构社会服务分级供给体系等手段,助力解决当前中国社区公共服务的供给侧难题。

Public social service satisfaction is an important reference index for the supply-side reform of social services.Based on the data of the “Investigation on the Change of Residential Space of Floating Population and the Status of Social Service System”,this paper conducts a modeling analysis on the current social service satisfaction status and influencing factors of floating population residents in urban communities in China.The findings are:(1)Nearly 60% of the respondents are satisfied with the social services in the communities where they live, but there are regional differences;(2)The imbalance between supply and demand of community social service projects is serious, and among all the ten community social service projects, there are as many as eight projects with imbalance between supply and demand;(3)Factors, such as living space level and urban social integration, have a very significant impact on residents’ satisfaction with community social services.The research suggests that we can help solve the current supply-side problems of community public services in China by improving the communication channels for social service supply and demand and constructing a hierarchical supply system for social services.