基于信息化改进医院行政审批的实践与效果分析

Practice and Effect Analysis of Improving Hospital Administrative Approval Based on Informatization

针对医院电子化行政审批效率低、时效性差、职工满意度不高等问题,项目组运用精益A3管理工具,对医院行政审批梗阻情况进行了分析,并聚焦优先整改审批事项,组织跨部门讨论,借助鱼骨图等质量工具,找出相关影响因素,通过对外公开服务承诺、标准化审批流程、升级信息系统、强化机制保障等举措提升服务效能.通过精益方法改进后,审批时间平均缩短了6.34天,重点项目整改承诺符合率从63.60%提升至90.16%,有明显改善.

In response to the problems of low efficiency,poor timeliness,and low employee satisfaction in the hospital's electronic administrative approval,the project team used the lean A3 management tool to analyze the obstruction in the hospital's administrative approval,and focused on the priority rectification of approval items,organized cross-departmental discussions,with the help of quality tools such as fishbone diagrams,identified relevant influencing factors.Service efficiency was improved through measures such as publicizing service commitments,standardizing approval processes,upgrading information systems,and strengthening mechanism guarantees.After these improvement,the approval time was shortened by 6.34 days on average,and the rectification commitment compliance rate of key projects increased from 63.60%to 90.16%,which was a significant improvement.