八论以用户为中心的设计:一个智能社会技术系统新框架及人因工程研究展望

User-Centered Design(Ⅷ):A New Framework of Intelligent Sociotechnical Systems and Prospects for Future Human Factors Research

传统的社会技术系统(STS)理论已经被应用在许多领域,但是智能时代的STS环境呈现出许多新特征,传统STS理论表现出了它的局限性。基于“以用户为中心设计”的理念,本文提出一个智能时代的智能社会技术系统(iSTS)新框架,并且概括了iSTS的新特征以及iSTS对在社会、组织环境中有效地开发和应用智能系统的意义。今后iSTS研究、设计、开发和应用的工作需要包括人因工程在内的跨学科协同合作,本文从人因工程方法论和研究思路两方面提出建议。

Traditional sociotechnical systems(STS)theory has been widely used,but new characteristics are emerging in the STS environment as we enter the intelligence era,resulting in the limitations of traditional STS. Based on the “user-centered design”philosophy,this paper proposes a new framework of intelligent sociotechnical systems(i STS)and outlines the new characteristics of i STS as well as its implications for the development of intelligent systems. Future research of i STS requires interdisciplinary collaboration,including human factors engineering. This paper finally proposes suggestions from two aspects of human factors methodology and approaches.